Refund & Cancellation Policy

1. There is nothing to cancel

If you want your account and data deleted as well, email us and we will do it — see the Privacy Policy for what is removed and what we are legally required to keep.

2. Try it before you pay

Every new TrustQR account gets 7 days of full access, free, with no card required. The trial is not a limited demo — it is the software. Please use it. It is the fairest way for both of us to find out whether the product suits your business, and it is the reason the refund window below is what it is.

3. The refund window

You may request a full refund within 7 days of payment, for any reason or none. You do not have to justify it to us.

This applies to every paid plan, including the Founder’s Lifetime plan and any renewal.

3.1 If your Premium QR Stand has already shipped

Paid plans include a physical stand. If you ask for a refund before it ships, you get the full amount back. If it has already shipped, you have two options:

• Return it in resalable condition and receive the full amount back. We will arrange and pay for the pickup.
• Keep it and receive the amount back less ₹499, being the cost of the stand and its delivery.

If the stand arrives damaged, faulty or wrong, this does not apply — see section 5.

4. After the refund window

Once 7 days have passed we do not refund unused time as a matter of course. You bought a period and the period is yours. That said, we will refund the unused portion, pro-rata, in these situations:

• We were unable to deliver the service for a prolonged stretch and could not put it right.
• We removed a feature that was material to the plan you paid for.
• We terminated your account for a reason other than your breach of the Terms of Service.
• You were charged twice, or charged in error. Always refunded in full, whenever you notice it.
• You do not accept a change we made to the Terms that materially reduced your rights.

5. What is not refundable

• Business outcomes. We do not refund because a campaign did not produce the number of reviews, rating, ranking or leads you hoped for. We make no promise about results and we say so before you buy.
• Action taken by Google against your Business Profile — including removal of reviews, loss of rating, or suspension. Section 5.2 of the Terms of Service explains this risk in full, and you accept it before you buy. If this happens inside the 7-day window, section 3 still applies and you get your money back.
• Accounts terminated for breach of the Terms — for example registering a business you do not own, or paying for reviews.
• Charges from your own AI provider, if you supplied your own OpenAI or Anthropic key. Those are billed by them, not us, and we cannot refund them.
• Third-party costs you incurred elsewhere, such as printing your own stickers.

6. How to ask for a refund

Email pwscoding@gmail.com from the address on your account, with:

• Your business name
• The payment reference from your receipt
• Whether your QR stand has arrived (so we know which part of section 3.1 applies)

A reason is welcome but not required. You can also reach us on WhatsApp or by phone at +91 91672 63576 during Monday to Saturday, 10:00 AM – 7:00 PM IST, but please follow up by email so there is a written record for both of us.

7. How long it takes

We acknowledge

Within 48 hours of your email.

We decide

Within 3 working days. If we need something from you we will ask once, clearly.

We initiate the refund

Within 2 working days of approving it.

It reaches you

Typically 7 working days after we initiate it, depending on your bank. Razorpay returns it to the original payment method — we cannot send it anywhere else.

Refunds go back to the card, UPI ID or account you paid from. If that method has since closed, tell us and we will work out an alternative with Razorpay.

No GST was charged on your payment, so none is deducted from your refund. You receive exactly what you paid.

8. If you disagree with our decision

Write to our Grievance Officer at pwscoding@gmail.com. We will look at it again and respond within 30 days.

You keep every right you have under the Consumer Protection Act, 2019, including the right to approach a Consumer Disputes Redressal Commission. Nothing in this policy takes that away.

Please talk to us before raising a chargeback with your bank. A chargeback freezes the money for months and costs us a fee, and in almost every case we would simply have refunded you.