Legal
Shipping & Delivery Policy
TrustQR delivers two things: software access, which is instant, and a physical QR stand, which is posted to you. This page covers both.
Effective from
1. Software access — immediate
Everything you need to start collecting reviews is delivered the moment your payment succeeds. There is nothing to wait for and nothing to install.
- Your plan activates on your account automatically, usually within seconds of Razorpay confirming the payment.
- Your QR code and review page are available in the dashboard straight away. You can print your own sticker from there and put it on the counter the same day.
- A payment receipt appears in your dashboard immediately and can be downloaded at any time.
If access does not activate
On rare occasions a payment succeeds at the bank but the confirmation does not reach us. If you have been charged and your dashboard still shows a paywall after 30 minutes, email pwscoding@gmail.com with the payment reference. We will activate it manually, and if we cannot, we will refund you in full.
Free trials activate the first time you open the dashboard — no payment and no waiting.
2. Premium QR Stand — posted to you
Paid TrustQR plans include a Premium QR Stand: a printed, counter-top stand carrying your own QR code. It is made to order, because it has your business on it.
- Where we ship
- Anywhere in India. We do not currently ship internationally — if you are outside India you can still use every software feature and print your own sticker.
- Shipping cost
- Included in the plan price. There is no separate delivery charge and no cash on delivery.
- Made and dispatched
- Within 3–5 working days of payment, once you have confirmed your delivery address.
- Delivered
- Typically 5–10 working days from dispatch, depending on your location. Remote pin codes can take longer.
- Tracking
- We email you the courier and tracking number when it leaves us.
These are working-day estimates, not guarantees. Festivals, weather, strikes and courier backlogs can add time, and we have no control over any of them. If your stand has not arrived within 15 working days of dispatch, tell us and we will chase the courier or send a replacement.
3. Your delivery address
We ship to the address you give us after purchase. Please check it — including the pin code and a phone number the courier can reach.
- You can change the address any time before dispatch by emailing us.
- If a parcel comes back to us because the address was wrong or incomplete, or because nobody was available across the courier’s delivery attempts, we will resend it once at our cost. Further attempts are chargeable.
- We cannot redirect a parcel once it is with the courier.
4. Damaged, faulty or wrong item
Tell us within 7 days of delivery, with a photo of the item and the packaging, and we will send a replacement free of charge. You do not need to return the damaged one unless we ask.
If you would rather have your money back than a replacement, the Refund & Cancellation Policy covers that, and your rights under the Consumer Protection Act, 2019 are unaffected.
5. Printing your own
You never have to wait for the stand. A print-ready QR sticker is downloadable from your dashboard from day one — including during the free trial, which does not include a physical stand. Plenty of businesses print one at a local shop and start the same afternoon.
6. Questions about a delivery
Email pwscoding@gmail.com or call +91 91672 63576 during Monday to Saturday, 10:00 AM – 7:00 PM IST. Have your business name or payment reference ready.